sonicosmetics 0

FAQ

FAQ

Frequently Asked Questions

Quick answers about our products, orders, wholesale and returns. Can't find what you need? Our beauty experts are one call away.

Products

What products do you sell?

We offer makeup, skincare, hair care, perfumes & fragrances, bath & body, men's grooming, gifts, mom & baby products and ladies jewellery. You can browse everything under Shop All.

Are your products good quality?

Yes. Since 2017 our mission has been to provide affordable, high-quality beauty products to everyone. You can find details about each product on its product page, or ask our experts if you need more information.

How do I choose the right product for my skin or hair type?

Call our Beauty Hotline or email our experts with your skin or hair concern and we will suggest suitable products. Our hotline is open Mon - Sat: 10am - 7pm IST.

Do you have professional products?

Yes. Our Professional category is made for salons, artists and beauty professionals. Contact us if you need help choosing the right range.

Orders & Delivery

How do I place an order?

Open the product you like, add it to your cart and go to checkout. You can log in or register to keep track of your orders.

Which payment methods do you accept?

All available payment options are shown at checkout. If you face any problem while paying, call us on +91 99229 58907.

How long will delivery take?

Delivery time depends on your location and the products you order. The delivery details are shown at checkout. For urgent orders, please call our Beauty Hotline.

How can I track my order?

Log in to My Account and open your orders to see the latest status. You can also contact us with your order number and we will help you.

Can I buy from your showroom?

Yes. Visit our HQ & Showroom at Chikhali Akurdi Rd, Krishna Nagar, Sector 19, More Vasti, Chikhali, Pimpri-Chinchwad, MH 411019. We are open Mon - Sat: 10am - 7pm IST.

Wholesale

Do you sell wholesale?

Yes. For wholesale and bulk orders, send us an enquiry through our Contact page (choose "Wholesale Enquiry") or call +91 99229 58907.

Is there a minimum order quantity?

The minimum quantity depends on the product and category. Please contact us with the products you need and we will share the details and pricing.

Can salons and beauty professionals order in bulk?

Yes. We supply salons, parlours and beauty professionals. Share your requirement with us and our team will get back to you.

Returns & Refunds

What is your return policy?

You can read our complete policy on the Return and Refund page. If you are unsure whether your product can be returned, contact us before sending it back.

What if I receive a damaged or wrong product?

We are sorry about that. Please contact us as soon as possible with your order number and clear photos of the product and packaging, and we will make it right.

How long does a refund take?

Once your return is approved, the refund is processed as described on our Return and Refund page. If you have not received it, contact us and we will check.

Contact & Support

How can I contact Soni Cosmetics?

Call our Beauty Hotline on +91 99229 58907, email experts@sonicosmetics.com, or send an enquiry from our Contact page.

What are your business hours?

Our team is available Mon - Sat: 10am - 7pm IST.

Where are you located?

Our HQ & Showroom is at Chikhali Akurdi Rd, Krishna Nagar, Sector 19, More Vasti, Chikhali, Pimpri-Chinchwad, MH 411019.