Thank you for shopping with Soni Cosmetics. We want you to be happy with every product you buy from us. This Return and Refund Policy explains when you can return a product, how refunds work and how to contact us if something is not right.
Please read this policy carefully before placing an order. By ordering from our website, you agree to the terms below.
You can request a return within the return period mentioned on the product page or in your order confirmation, if the product you received is damaged, defective, expired, or different from what you ordered.
To be eligible, the product must be unused, in its original condition and packaging, with all seals, labels and tags intact, along with your order number or proof of purchase.
For hygiene and safety reasons, opened, used or tampered cosmetic, skincare, hair care and personal care products cannot be returned or exchanged, unless they arrived damaged or defective.
We also cannot accept returns for products that were damaged after delivery because of misuse, products without original packaging, or products that were purchased in a special offer or clearance sale that was marked as non-returnable.
If your parcel arrives damaged, or you receive a wrong, defective or expired product, please contact us as soon as possible. Please do not use the product.
Send us your order number and clear photos or a short video of the product, the packaging and the shipping label. This helps us check the issue quickly and give you the right solution.
1. Contact us by phone, email or our Contact page and share your order number, the product name and the reason for the return.
2. Our team will review your request and let you know if it is approved, and how to send the product back.
3. Pack the product safely in its original packaging and send it only after our team has confirmed your return. Products sent back without approval may not be accepted.
When we receive your return, we check the product to make sure it meets the conditions of this policy. We will then let you know whether your return or refund is approved.
If a return does not meet the conditions, we may reject it and send the product back to you or discuss other options with you.
Once your return is approved, your refund is processed to the original payment method used for the order, unless we have agreed on a different option with you.
The time it takes for the money to show in your account depends on your bank or payment provider. If you have not received your refund after a reasonable time, please contact us and we will check it for you.
Shipping charges, if any, paid at the time of ordering are not refundable unless the return is because of our error, such as a damaged, defective or wrong product.
If a product is damaged, defective or wrong, we may offer a replacement instead of a refund, depending on stock availability. If the same product is not available, we will offer you a refund.
You can ask us to cancel your order before it is dispatched. Please contact us as soon as possible with your order number. Once an order has been dispatched, it cannot be cancelled, but you may still be able to return it as per this policy.
For more details about dispatch and delivery, please read our Shipping Policy.
Bulk and wholesale orders may have separate return and refund terms. Please contact us before placing a bulk order so we can share the details with you.
We may update this Return and Refund Policy from time to time. The latest version is always available on this page, and the date at the top shows when it was last updated.
If you have any questions about returns or refunds, our team is happy to help.
Soni Cosmetics
Chikhali Akurdi Rd, Krishna Nagar, Sector 19, More Vasti, Chikhali, Pimpri-Chinchwad, MH 411019
Phone: +91 99229 58907 (Mon - Sat: 10am - 7pm IST)
Email: experts@sonicosmetics.com
Email: jchapale20@gmail.com