This Shipping Policy explains how Soni Cosmetics processes, ships and delivers your orders placed through our website. By placing an order with us, you agree to the terms of this policy.
We want your products to reach you safely and on time. Please read the details below, and contact us if you need any help with your order.
Once you place an order, we check the products and the details you have provided, and then prepare your order for dispatch. Orders are processed on working days, Mon - Sat: 10am - 7pm IST.
Orders placed after working hours or on a holiday are processed on the next working day. You will receive a confirmation once your order is placed and another update when it is dispatched.
We may contact you by phone or email if we need to confirm your address, payment or product details before we can dispatch your order.
We deliver to the locations that are available at checkout. If your pin code or address is not accepted at checkout, please contact us and we will try to find a solution for you.
We reserve the right to limit or refuse shipments to any location where delivery is not possible.
Shipping charges, if any, are calculated based on your order and delivery location, and are shown clearly at checkout before you make the payment.
Any free shipping offers or minimum order conditions are mentioned on our website at the time of the offer. We may change shipping charges and offers from time to time without prior notice.
The estimated delivery time depends on your delivery location, the products you have ordered and our courier partners. The estimated delivery details are shown at checkout.
Delivery dates are estimates and not a guarantee. Delays can sometimes happen because of weather, holidays, strikes, high order volumes or other reasons that are beyond our control. We will do our best to keep you informed.
You can check the latest status of your order by logging in to My Account on our website. Where available, tracking details are also shared with you after your order is dispatched.
If you are not able to track your order, please contact us with your order number and we will help you.
Please make sure that your name, full address, pin code and phone number are correct when you place your order. The delivery partner may need to call you to complete the delivery.
Soni Cosmetics is not responsible for delays, failed deliveries or lost parcels that happen because of an incorrect or incomplete address or because the customer could not be reached. If you need to change your address, contact us as soon as possible, before your order is dispatched.
Please check your parcel when you receive it. If the package is damaged, the product is wrong or something is missing, contact us as soon as possible with your order number and clear photos of the product and the packaging.
After we review the details, we will arrange a suitable solution as described in our Return and Refund Policy.
If your order is taking longer than expected, please contact us with your order number. We will check the status with our courier partner and update you.
If a parcel is confirmed lost during transit, we will work with you to resolve the issue.
Bulk and wholesale orders may have different shipping arrangements, charges and delivery times. Please contact us with your requirement and we will share the details before your order is confirmed.
We may update this Shipping Policy from time to time. The latest version is always available on this page, and the date at the top shows when it was last updated. Your continued use of our website after any change means you accept the updated policy.
If you have any questions about shipping or your order, our team is happy to help.
Soni Cosmetics
Chikhali Akurdi Rd, Krishna Nagar, Sector 19, More Vasti, Chikhali, Pimpri-Chinchwad, MH 411019
Phone: +91 99229 58907 (Mon - Sat: 10am - 7pm IST)
Email: experts@sonicosmetics.com
Email: jchapale20@gmail.com
You can also send us a message from our Contact page.