Soni Cosmetics (“we”, “us”, “our”) respects your privacy. This Privacy Policy explains what personal information we collect when you visit https://sonicosmetics.innovezasoftware.com/ or buy from us, how we use it, and the choices you have.
By using our website, placing an order or contacting us, you agree to the practices described in this policy. If you do not agree, please do not use our website.
We collect information that you give us directly, and some information automatically when you use our website.
Personal details: your name, phone number, email address and delivery and billing address when you place an order, create an account or contact us.
Order details: the products you buy, order value, order history and your communication with us about orders, returns or support.
Enquiries and forms: the information you share through our Contact page, enquiry forms, phone calls or email, including wholesale enquiries.
Technical details: your IP address, browser type, device information, pages visited and the time spent on our website. This is collected automatically, for example through cookies.
We use your information to process and deliver your orders, send order updates, provide customer support, handle returns and refunds, and respond to your enquiries.
We also use it to manage your account, improve our website, products and services, keep our website safe, prevent fraud and misuse, and follow the law.
If you have agreed to receive offers or updates from us, we may also send you messages about new products and promotions. You can opt out at any time.
Our website uses cookies and similar technologies to keep your cart working, remember your login, understand how visitors use our website and improve your experience.
You can control or delete cookies in your browser settings. If you turn off cookies, some parts of the website, such as the cart and checkout, may not work properly.
We do not sell your personal information. We share it only with trusted partners who help us run our business, and only as much as they need to do their job. These include payment providers, courier and delivery partners, website hosting and technology providers, and analytics or communication tools.
We may also share information when the law requires it, to respond to valid requests from authorities, or to protect our rights, customers and website.
Payments on our website are handled by secure third-party payment providers. Your card or bank details are entered on the payment provider’s secure page and are processed by them under their own privacy and security terms.
We take reasonable steps to protect your personal information from loss, misuse and unauthorised access. However, no website or internet transmission is completely secure, so we cannot guarantee absolute security.
Please keep your account password private and let us know straight away if you think your account has been used without your permission.
We keep your personal information only for as long as it is needed for the purposes in this policy, such as completing your orders, handling returns and refunds, keeping business and tax records, and meeting legal requirements.
Subject to applicable laws in India, you may ask us to show you the personal information we hold about you, correct it if it is wrong or incomplete, or delete it when we no longer need it. You can also withdraw your consent to marketing messages at any time.
To make a request, contact us using the details below. We may need to confirm your identity before we act on your request.
Our website is not meant for children under 18 years of age, and we do not knowingly collect personal information from children. If you believe a child has given us personal information, please contact us and we will delete it.
Our website may contain links to other websites, such as social media pages or maps. We are not responsible for the privacy practices or content of those websites, and we encourage you to read their privacy policies.
We may update this Privacy Policy from time to time. The latest version is always available on this page, and the date at the top shows when it was last updated. Your continued use of our website after a change means you accept the updated policy. Please also read our Terms & Conditions.
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us.
Soni Cosmetics
Chikhali Akurdi Rd, Krishna Nagar, Sector 19, More Vasti, Chikhali, Pimpri-Chinchwad, MH 411019
Phone: +91 99229 58907 (Mon - Sat: 10am - 7pm IST)
Email: experts@sonicosmetics.com
Email: jchapale20@gmail.com
You can also send us a message from our Contact page.